REFUND POLICY

Personalised digital goods

Because each suite is generated from your own wedding details and delivered immediately, purchases are non-refundable once the files have been generated and downloaded.

By completing checkout you agree that your download begins straight away, so the usual cooling-off period for digital goods does not apply once the files are released.

When we will refund

If the files cannot be generated, arrive corrupted, are missing pieces from the package you paid for, or a Canva access link does not work and we cannot fix it, we refund in full.

If you were charged twice for the same order, we refund the duplicate.

How to ask

Email workbyzithelo@gmail.com with the email address you used at checkout and a short description of the problem. We reply within three working days, and approved refunds go back to your original payment method.